We’ve run into some (very) unexpected troubles regarding the shipment of orders from Batch 1. We placed the order for these wristbands on April 28th and chose an expedited shipping method that the company told us would guarantee their delivery by May 13th. We received a notice that they had been shipped from the factory on Tuesday (May 11th), but the tracking number they gave us did not work. We have been in contact with them since then, trying to determine why there was an error with the tracking number. Obviously, May 13th came and went, and we still had not received the wristbands. This morning we got an e-mail from the company saying that the bands from Batch 1 were “held back for quality reasons” and had shipped later than expected (they do multiple quality checks and have assured us that the quality of the bands is “top-notch”).
When we took orders for Batch 1 we guaranteed delivery by the finale, which is why we are keeping such a close and stressful eye on this shipment. Of course, we gave this guarantee based on the (now not-so-great) guarantee to us that the wristbands would arrive no later than yesterday. Luckily, the company has refunded us the hefty price we paid for that “expedited” shipping, which we are setting aside to cover any incidents that we may have with Batch 1. We ask that you please be sympathetic with our situation. However, we know that a number of you ordered from Batch 1 to have these wristbands for finale parties, so if you are seriously concerned about the delivery date of your order (within the U.S. only), please shoot us an e-mail at email@example.com. Together, we can explore from there if we should look into any expedited shipping methods for you.
Fortunately, last week we did a test shipment of some (non-Lost) wristbands that we had lying around. They were shipped from Boston on a Thursday morning and they arrived in San Diego on Monday. We expect this to be the average time it would take for the wristbands to reach any location within the United States (obviously, international orders will take longer regardless and were not guaranteed arrival by the finale).
Right now, we are expecting that our worst case scenario would have Batch 1 orders shipping out of Boston on Tuesday morning (May 18th). Based on our estimated shipping time from Boston to San Diego, there is still a chance that wristbands shipped on this day could arrive to locations within the U.S. before the finale. Obviously we had hoped to ship the wristbands out yesterday or today so as to have some insurance days to work with in regards to getting Batch 1 delivered before the 23rd.
We will continue to be in contact with the company all day today and will likely not be able to stop staring out our apartment window for FedEx trucks, as we have been doing it compulsively since Wednesday. We promise to deliver updates to you as we get them and are remaining optimistic about these Batch 1 deliveries.
Once again, we cannot even begin to express our gratitude to those of you who have supported us throughout our conceptualization and implementation of this idea. We sincerely apologize for the amount of time you have had to wait, not only for your wristbands to ship and arrive, but to even see photos of the final product. The two of us can hardly focus on anything else but the fact that we still do not have these bands around our wrists and in the mail to you all.
We hope to have more updates for you soon.
Anita & Sam @ LOST Wristbands
P.S. The winners of the Twitter giveaway will still be announced tonight at the (updated) time of 9:00 p.m. EST. So make sure you get your entry in by then (see previous post for details) and stay tuned to @lostwristbands to see if you won!